Privacy Policy

1. Introduction

18 BDT is a trusted online betting and gaming platform in Bangladesh. We believe that our users' privacy is a fundamental right. This Privacy Policy document explains how 18 BDT collects, uses, stores, and protects your personal information.

We want you to use 18 BDT with complete peace of mind. This Privacy Policy has been drafted with the highest level of transparency. You have full control over your data — and ensuring that remains our top priority.

This Privacy Policy applies to the 18 BDT website, mobile app, and all associated services. If you disagree with any part of this Privacy Policy, please discontinue use of our platform and contact us.

2. What Information We Collect

18 BDT collects two types of data: information you provide directly, and data collected automatically while you use our services.

Data Type	What's Included	When It Is Collected
Identity Information	Full name, date of birth, national ID number	During registration and KYC verification
Contact Information	Email address, phone number, current address	At the time of registration
Financial Information	Bank account number, mobile banking number	Deposit & Withdrawal Timeframes
Transaction Information	Deposit history, withdrawals, betting records	At the time of each transaction
Technical Information	IP address, browser information, device type	At the time of site visit
Usage Information	Favourite games, session duration, click history	While using the platform

3. How We Use Your Information

18 BDT uses your information for the following purposes:

• Account Management: To create, manage, and secure your 18 BDT account.
• Service Delivery: To deliver betting, gaming, and other services smoothly and efficiently.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Verification: To verify your identity and age (KYC process).
• Security: To prevent fraud, hacking, and unlawful activity.
• Customer Support: To respond accurately to your questions and complaints.
• Promotions: To provide relevant offers and bonuses tailored to your preferences (subject to your consent).
• Analytics: To analyse anonymised data for the purpose of improving the platform.
• Legal Obligation: To comply with applicable laws and regulations.

4. Cookie Policy

18 BDT uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required to maintain login sessions and keep core services running. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings (such as language and theme).
• Analytics Cookies: To review site traffic and usage patterns. These operate anonymously.
• Marketing Cookies: To show you relevant ads based on your preferences (subject to your consent).

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some 18 BDT services.

5. Data Sharing

18 BDT never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Financial information is shared with trusted payment partners solely to process transactions.
• Technology Partners: Technology providers may be given limited data as necessary to operate the platform.
• Legal Authorities: Data may be disclosed in response to a legal order from a court or government authority.
• Fraud Prevention: Data may be shared with regulatory bodies to prevent unlawful activity.

Even in the above cases, only the minimum necessary information is shared. 18 BDT ensures that all third-party partners maintain the same standard of privacy protection.

6. Data Security Measures

Technical and organizational measures 18 BDT takes to keep your data secure:

• 256-bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transfers.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorised access.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available to keep your account secure.
• Security Audits: Regular third-party security testing and audits are conducted.
• Staff Training: Only authorised personnel can access your data, and all such staff are trained in privacy and confidentiality.
• Data Backup: Regular backups of your data are maintained on secure servers.

However, no digital system is 100% impenetrable. In the event of a security breach, 18 BDT will notify affected users as quickly as possible.

7. Data Retention Period

How long 18 BDT retains your data depends on the type of information and the purpose for which it was collected:

• Account Information: For at least 5 years while your account is active and after closure.
• Transaction Records: For legal purposes, typically up to 7 years.
• KYC Documents: At least 5 years from the date of verification.
• Log Files: Generally up to 90 days.
• Marketing Information: Deleted immediately upon cancellation of your subscription.

Once the designated retention period has passed, unnecessary data is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal data:

To exercise any of these rights support@18bdt.betto send us an email. We will respond to your request within 30 days.

9. Minor Protection

18 BDT strictly prohibits betting and gaming by minors. We do not collect or process data from anyone under the age of 18.

If we become aware that a person under the age of 18 has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using 18 BDT, please let us know immediately. To learn more about responsible gaming, Responsible Gaming View Page.

10. Changes to the Privacy Policy

18 BDT may update this Privacy Policy when necessary. For any significant changes, we will:

• We will notify you via email.
• We will display a clear notice on the platform.
• We will display the update date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11. Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: support@18bdt.bet
• Live Chat: Available after logging into the platform.
• For general enquiries: FAQ Page View.

Our privacy team aims to respond to your email within 24 hours on business days. Complex matters may take up to 30 days.