Frequently Asked Questions (FAQ)

You must be at least 18 years old to register on 18 BDT. Age verification is mandatory. Registration by minors is strictly prohibited, and any account that appears suspicious may be verified at any time.

No. Under 18 BDT's rules, only one account is permitted per person. Creating multiple accounts may result in all accounts being suspended and balances forfeited. If you have an issue with an existing account, please contact support.

Login page Go there and click the "Forgot Password?" link. Enter your registered email address and you'll receive a password reset link. The link is valid for 24 hours. If you don't see the email, check your spam folder or contact support.

Yes, you can update your mobile number, email, and password from Account Settings. However, to change the name or date of birth provided during registration, you will need to contact the support team and complete identity verification.

18 BDT follows international standards. KYC (Know Your Customer) verification is mandatory for large withdrawals and certain activities. You will need to submit a national ID or passport along with proof of address. Verification is typically completed within 24–48 hours.

18 BDT's Responsible Gaming In this section, you can set up a self-exclusion or a cooldown period. It is possible to temporarily suspend your account for varying durations, ranging from 24 hours up to 6 months.

Email the 18 BDT support team and submit a request to close your account. After verifying your identity, any remaining balance will be withdrawn before the account is closed. This process typically takes 3–5 business days.

18 BDT supports deposits via bKash, Nagad, Rocket, Tap, bank transfer, and card payment. Mobile banking methods are the fastest — funds typically appear in your account within just a few minutes.

The minimum deposit on 18 BDT varies by payment method. For mobile banking, deposits generally start from ৳100. For maximum limits, check your Account Settings or contact support.

Mobile banking deposits typically reflect within 1–15 minutes. Bank transfers may take a little longer. If your balance hasn't updated after 30 minutes, contact support with your deposit reference number. Always keep a screenshot of your payment.

Withdrawal requests on 18 BDT are usually processed within 1–4 hours. Verified accounts enjoy even faster withdrawals. Funds should reach your mobile banking or bank account within 24 hours at most.

18 BDT generally does not charge withdrawal fees. However, your payment provider may apply their own charges. Check the terms and conditions or ask support for details.

No, bonus balance cannot be withdrawn directly. You must first meet the bonus wagering requirements. For example, if a bonus carries a 30x wagering requirement, you need to place bets totalling 30 times the bonus amount before you can make a withdrawal.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus requirements, or mismatched account details. Contact support to find out the exact reason and submit any required information.

If you entered the wrong number for a withdrawal, contact support immediately and request a cancellation. Once the transaction has been processed, recovery becomes very difficult. Always double-check all details before confirming a withdrawal.

New Registration After registering, your welcome bonus will be credited automatically when you make your first deposit. To check the bonus amount and terms, Promotions Page Note: If a promo code is required to claim a bonus, it must be entered at the time of deposit.

The wagering requirement tells you how many times you need to bet through a bonus before you can withdraw it. For example, a ৳1,000 bonus with a 30x requirement means you must place ৳30,000 worth of bets. Contribution rates may vary depending on the game.

Once a free bet is credited to your account, you'll see a "Use Free Bet" option on your betting slip. Free bets have a limited validity — typically 7 days. If unused within that period, they will be automatically cancelled.

With the 18 BDT referral program, share your referral code with a friend. When they sign up using your code and make a qualifying deposit, both of you will receive a bonus. Details Promotions page See here.

The games eligible for a bonus depend on the bonus type. Some bonuses are valid for Sports Betting only, while others can only be used in the casino. Always read the terms and conditions carefully before claiming a bonus.

Bonuses expire if not claimed within the specified period. In some cases, contacting support may result in a special exception. To avoid missing future bonuses, keep your notifications turned on.

At 18 BDT, you can bet on cricket, football, tennis, basketball, badminton, kabaddi, and more — covering the world's top leagues and tournaments. We also offer e-sports, virtual sports, and casino games. To explore all games, Sports Go to section.

Live betting lets you place bets while a match is in progress. Odds update in real time. Log in, Sports Go to the section and select the "Live" tab. Browse ongoing matches and place your preferred bets.

If a match is cancelled or postponed, your stake is generally refunded in full. However, if the match is suspended after a certain amount of play, the result may be settled according to the applicable rules. For details, in the terms and conditions See here.

The Cash Out feature lets you settle your bet before a match is over. Based on the current state of the match, 18 BDT will present you with an offer — if you accept it, the specified amount will be credited to your account instantly. Please note that this feature may not be available on all bets.

The minimum bet is generally from ৳10. The maximum bet depends on the game, event, and your account tier. High Roller accounts have higher limits. For more details, High Roller page Go.

An accumulator bet combines multiple events into a single wager. If all selections win, the odds are multiplied together, resulting in a much higher payout. However, if even one selection loses, the entire bet is lost.

To view odds for all live and upcoming matches, On the Match Odds page Go there to compare odds from multiple bookmakers and place your bets at the best available price.

Yes. 18 BDT uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with any third party. For more details, please see our Privacy Policy Read here.

Go to Account Settings > Security and enable the "Two-Step Verification" option. You can set up 2FA either via OTP sent to your mobile number or through an authenticator app. Keeping this enabled significantly improves your account security.

Change your password immediately and enable 2FA. Then contact support and request a temporary account lock. Provide details of your login history and any suspicious activity.

No. 18 BDT never stores your password in plain text — it is kept as an encrypted hash. This means no 18 BDT staff member will ever ask for your password. If anyone does, it is a scam.

Always type 18bdt.bet directly into your browser. Look for the green padlock icon and https:// in the address bar. Never log in through unfamiliar links or social media ads. Fake websites typically use URLs that look similar but are slightly different.

18 BDT App App Page Download it directly from the official source. Separate versions are available for both Android and iOS devices. Do not download the app from any third-party or unofficial source.

To install on Android, go to Settings > Security and enable "Allow installation from unknown sources." Turn this setting off again after installation. If the app is not supported on your device, you can access 18 BDT through your web browser.

Yes, the 18 BDT mobile app includes all the features available on the website — Sports Betting, casino, live games, deposits, withdrawals, and bonuses. The app also offers push notifications and biometric login as added conveniences.

Some features may not work properly on older versions. New updates bring security improvements and added features, so make sure to update as soon as you receive a notification. App Page to get the latest version.

First, fully close the app and reopen it. If the issue persists, clear the cache (Settings > Apps > 18 BDT > Clear Cache). If it still doesn't work, uninstall and reinstall the latest version. Contact support with your device model and Android/iOS version.